In a written memo sent to his employees, T-Mobile USA CEO Philipp Humm breaks this unfortunate news that T-Mobile USA is closing down 7 out of their 24 call centers resulting to 1,900 of its Customer Service Representatives to lose their jobs and approximately 3,300 more to be affected.

Call Centers closing down includes the following: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.



Humm also wrote that affected employees are given options to transfer to any of the 17 remaining call centers with which they will fill in at least 1,400 positions. Those who choose not to transfer will be offered transition packages with pay and outplacement support.

"Looking ahead, we will also be restructuring other parts of the company. It is important to note this will not include our customer service representatives in the remaining 17 call centers, technicians in engineering or front line employees in our T-Mobile corporate-owned stores. In other parts of the organization, the majority of changes will be announced by the end of May 2012. Senior leaders are intently focused on making the best possible choices standing on the foundation of our shared T-Mobile Values. The outcome will be an organization that is structured efficiently and closer to the customer. Leaders will share more information as plans evolve," explains Humm.

via [ techsmate.com ]

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